Shipping policy

Grand Drape Studio Online wants customers to have a clear understanding of shipping costs, processing expectations, delivery considerations, and what to do if a package encounters a problem.

1. Shipping Charges

Our standard shipping structure is:

Orders of $10.00 or more: FREE SHIPPING

Orders below $10.00: $5.99 shipping fee

Any special shipping charges, expedited services, or additional delivery fees will be disclosed where applicable before an order is completed.

2. Order Processing

Orders are normally processed after payment has been successfully authorized.

Processing time may vary according to:

Product availability;
Order volume;
Warehouse operations;
Holidays;
Weather;
Carrier conditions; and
Other circumstances outside our reasonable control.

Processing time and transit time are separate periods.

3. Delivery Estimates

Shipping estimates displayed on the website or communicated by customer service are estimates rather than guaranteed delivery dates unless expressly identified as guaranteed.

Once a package has been transferred to a shipping carrier, delivery timing may be affected by matters outside our control.

These may include severe weather, transportation disruptions, carrier delays, incorrect addresses, regional emergencies, holidays, customs-related events, and other logistical circumstances.

4. Shipping Address

Customers are responsible for ensuring that the shipping address entered during checkout is complete and accurate.

Please verify:

Recipient name;
Street number;
Street name;
Apartment, suite, or unit number;
City;
State;
ZIP code; and
Any other delivery information required by the carrier.

If you discover an address error, contact us immediately at [email protected].

We will attempt to assist, but an address change cannot be guaranteed once an order has entered fulfillment or has been transferred to a carrier.

5. Tracking

When tracking information is available, it may be provided to the customer.

Tracking information is supplied by the shipping carrier and may take some time to become active after a shipment is processed.

6. Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

Your front door;
Mailroom;
Parcel locker;
Building reception;
Garage or other safe delivery location;
Household members; and
Nearby delivery areas.

You may also contact the carrier for additional delivery information.

If the package remains missing, contact us at [email protected] so that we can determine what assistance may be available.

7. Damaged Packages

If a package appears visibly damaged when delivered, customers should document the condition whenever reasonably possible.

Photographs of the packaging and merchandise may assist with a carrier or product claim.

8. International Shipping

Unless a particular product page or checkout expressly states otherwise, our standard shipping policy is designed primarily for orders shipped within the United States.

If international shipping is offered, customers may be responsible for applicable customs duties, import charges, taxes, brokerage fees, or other governmental charges unless expressly stated otherwise.

9. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

We may decline shipment to a destination where delivery is unavailable, prohibited, commercially impractical, or otherwise restricted.

10. Lost or Delayed Shipments

A carrier delay does not automatically mean that a package has been lost.

We may ask customers to allow a reasonable period for carrier tracking to update or for delivery to occur before treating a shipment as lost.

Where a shipment is determined to be lost or otherwise requires intervention, we will work with the customer toward an appropriate resolution consistent with the circumstances and applicable law.