Refund policy

This Return and Refund Policy explains how returns, exchanges, refunds, damaged-item claims, and other order-related remedies are handled by RG PAINTING SOLUTIONS LLC, operating the online store Grand Drape Studio Online at https://www.granddrapestudio.online/.

Our goal is to make every order feel straightforward from the moment you select a curtain, shade, or accessory to the moment it arrives at your door. Because window coverings can influence the appearance, light, privacy, and character of a room, we encourage customers to review product descriptions, measurements, materials, colors, and other specifications carefully before placing an order.

1. Eligibility for Returns

Unless a product listing states otherwise, eligible merchandise may generally be returned within 30 calendar days after delivery.

To qualify for a return, the item should:

Be unused and in substantially the same condition in which it was received;
Not have been installed, cut, altered, washed, modified, or permanently attached to a wall, window, ceiling, rod, track, or other structure;
Include original packaging, where reasonably available;
Include applicable accessories, mounting hardware, instructions, tags, or other components supplied with the product;
Not show unreasonable signs of wear, damage, staining, pet hair, smoke exposure, odors, or improper handling; and
Be accompanied by sufficient order information for us to identify the original purchase.

Products that have been altered or installed may not be eligible for return because installation or modification can permanently affect their condition and resale value.

2. Products That May Not Be Returnable

Certain products may be excluded from ordinary returns where their condition, customization, or nature makes resale impractical.

Examples may include:

Custom-made or specially configured window coverings;
Products cut, resized, altered, or modified at the customer's request;
Items that have been installed or permanently attached;
Products damaged after delivery through improper installation, storage, cleaning, or use;
Items returned without required components;
Clearance or final-sale products when expressly identified as final sale on the product page; and
Items that cannot reasonably be returned in saleable condition because of customer-caused damage.

If a particular product has special return conditions, those conditions should be displayed on the applicable product page or at checkout.

3. How to Request a Return

To initiate a return, contact us at:

Email: [email protected]

Please include:

Your full name;
Order number;
Product name;
Date of purchase;
Reason for the return;
Photographs where the product is damaged, defective, incorrect, or materially different from the order; and
Any other information reasonably necessary to evaluate the request.

Please do not automatically ship merchandise back before receiving return instructions. A return sent to an address other than the designated return location may experience processing delays.

4. Return Address

Approved returns should be directed to:

RG PAINTING SOLUTIONS LLC
251 NW 37TH ST
DEERFIELD BEACH, FL 33064
United States

Return instructions may vary depending on the nature of the merchandise and the reason for the return.

5. Return Shipping Costs

When a return is requested because the customer changed their mind, selected the wrong item, ordered an unsuitable size, or otherwise no longer wants the merchandise, the customer may be responsible for return shipping costs unless otherwise required by applicable law or expressly agreed by us.

If the merchandise is defective, damaged before delivery, incorrectly shipped, or materially inconsistent with the order, we may provide an appropriate remedy, which may include a replacement, refund, return-shipping assistance, or another reasonable resolution.

6. Damaged or Incorrect Items

Please inspect your shipment promptly after delivery.

If an item arrives damaged, defective, incomplete, or materially different from what was ordered, contact us at [email protected] as soon as reasonably possible.

Photographs of:

The outer shipping package;
Shipping labels;
The damaged or incorrect product;
Any visible defect; and
Relevant product packaging

may help us investigate the issue efficiently.

Customers should not discard damaged merchandise or packaging until the claim has been reviewed, unless doing so is reasonably necessary for health, safety, or other legitimate reasons.

7. Refunds

Once an approved return is received and inspected, we will determine whether the merchandise qualifies for a refund.

An approved refund will generally be issued to the original payment method.

The amount refunded may depend upon:

The condition of the returned merchandise;
The reason for the return;
Any applicable return or shipping charges;
Whether the original order qualified for free shipping;
Whether only part of an order is being returned; and
Any other terms disclosed at the time of purchase.

We do not intentionally use refunds as a mechanism to impose undisclosed charges.

8. Refund Processing Time

After an approved return has been received and evaluated, refunds are generally initiated within a reasonable processing period.

The time required for the funds to appear in a customer's account may also depend on the customer's bank, credit-card issuer, payment processor, or other financial institution.

A refund initiated by us may therefore appear later than the date on which we approve the refund.

9. Partial Refunds

Where appropriate, we may issue a partial refund instead of requiring a full return.

For example, a partial refund may be considered where:

Only one component of a multi-item order has an issue;
A minor defect does not prevent ordinary use;
The customer agrees to keep merchandise with a disclosed imperfection; or
Another mutually acceptable resolution is reached.

A partial refund is not automatically available for every issue.

10. Exchanges

If an exchange is requested, availability will depend upon current inventory.

Where the requested replacement product is unavailable, we may offer a refund or another reasonable alternative.

An exchange request may be treated as a return followed by a new order where operationally necessary.

11. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Because orders may move quickly into processing, packaging, or shipment, cancellation cannot always be guaranteed after an order has been submitted.

If an order has already entered fulfillment or has shipped, the customer may need to receive the merchandise and use the applicable return procedure instead.

12. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping or reshipment costs may apply.

We will work in good faith with customers to determine the most practical solution.

13. Final Determination

We reserve the right to evaluate each return individually and to request reasonable information necessary to determine whether an item qualifies for a refund or replacement.

Nothing in this policy is intended to eliminate or restrict any non-waivable rights or remedies available to consumers under applicable federal or Florida law.